*VERY IMPORTANT SHIPPING & RUTURN POLICY INFORMATION FOR STIGA TABLES*
PLEASE MAKE SURE YOU READ AND UNDERSTANS THE TERMS AND CONDITIONS.
Table prices include FREE CURBSIDE (EXCEPT BUTTERFLY TABLES) delivery shipping charges to most cities in the 48 contiguous United States. Freight companies rates are higher than average to certain areas of the U.S. Additional charges may apply. If so, you will be notified before your table is shipped.
All tables are shipped by UPS Freight Company (53’ truck) Monday-Friday 9:00 am-5:00 pm. Due to the size of the truck, the freight company may be unable to access certain residential areas. If you feel that your required destination is such, please contact us prior to placing your order.
We will notify you once your table has been shipped and provide you with the PRO (tracking) number and the local terminals phone number. You are responsible for scheduling a delivery time with the freight company. Should you need to change the ship to address for any reason once the table has been shipped, an additional charge will apply. Curbside delivery requires you to be present when the table is delivered and assist the driver in removing the table from the truck. Should you be unable to assist the driver, additional services can be provided by the freight company at additional charge such as:
Lift gate Service - smaller truck specially equipped with a hydraulic lift.
Two-Man Delivery – if you are physically unable to assist the driver, the freight company can send a two man crew
Inside Delivery – if you require assistance transporting your table to a carport, garage, etc. Freight companies will not assist in transporting tables up or down steps or help in assembling the table. If you require such assistance, you should contact a local Home Delivery Carrier or Moving and Storage Company and inquire about their services prior to ordering your table.
Most freight companies require a four hour window delivery time. If the freight company is late for delivery, please contact them directly. Should you fail to comply with the arranged delivery time, you will be responsible for any additional charges for redelivery and/or storage fees established by the freight company. Once the table has been removed from the truck, and while the driver is still present, inspect the table for any damage.Table damage must be noted on the Delivery Receipt at the time of delivery to ensure proper credit. If for any reason you suspect damage that is not visible, please note “Subject to Inspection” on the delivery receipt. If the driver will not allow you to make this notation, refuse the shipment. For any concealed table damage found after the delivery, you must notify the freight company within ten days of delivery to ensure proper credit. If you find your table has concealed damage, do not assemble the table. If a table has freight damage and a pick-up by the freight company is required, you are responsible for re-packing the table in its original packaging.
PLEASE CONTACT US IF YOU NEED ABOVE SERVICES, BEFORE PLACE YOUR ORDER!
NC Shipments are made form our NC warehouse to AL, AR, CT, DE, FL ,GA, IA, IL, IN, KS, KY, MA ,ME, MI, MN, MO, MS, NC, ND, NE, NH, NJ, NY, OH, OK, PA, RI, SC, SD, TN, TX, VA, VT, WI, WV
CALIF Shipments are made from our CA warehouse to AZ, CA, CO, ID, MT, NM, NV, OR, UT, WA, WY
You cannot return a table if you open the carton. This includes full-sized table tennis tables, conversion tops, pool/billiard tables, game tables (including foosball, rod hockey, air hockey, basketball arcade), and floor-standing midi/mini tables. If the carton is unopened, you may return a table within thirty days of receipt for exchange or refund. If you return a table (or refuse delivery of a table ), you will be liable for all shipping costs, both to you and back, plus a restocking fee of 15% of the price (not including shipping). Note that while our table prices include curbside shipping at no extra charge to most locations, the actual shipping cost is not zero. To avoid surprises, before returning or refusing a table or Butterfly robot, please contact us to find out how much you will be charged. If you are exchanging, then our usual shipping/handling fees apply to send the new items to you.