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ORDER PROCESSING
Most orders are processed within 24 hours of receipt (Processing time does not include weekend days). Order placed on Saturday and sunday will be processed the following Monday. Overnight Service, 2nd and 3rd day shipping orders, placed by 2:00 PM EST (except major holidays)will be processed and shipped the same day, depending on the product availability.

STANDARD SHIPPING GUIDE

Shipping days specified are estimated business days. We are not responsible for shipping delays due to incomplete or inaccurate order information provided by the customer, customs processing/inspections or carrier shipping disruptions.

 

Order Total

Regular Shipping contiguous U.S.A

Overnight
Service
3rd Days
Service

Canada,                  Hawaii,Puerto Rico, Alaska

International

Orders

Via

Express Mail


$0-$59.99

$5.95

$45.00

$8.99


$10.55


$53.00


$60.00 Over

FREE

$45.00

$8.99


$10.55


$53.00


Butterfly
Robot 

FREE SHIPPING TO U.S

N/A

N/A


$86.00

N/A


 
SHIPPING OPTIONS:
     
Go Table Tennis orders are shipped and delivered on business days
(Monday through Friday, excluding major holidays) Please select the
option that best suits your delivery needs during "Checkout"
 
Free Shipping Service
Most orders with Free Shipping Service are delivered within 5-7 business
days from the order's ship date.  
 
 Regular Shipping Service ($5.95)
 Most orders with Fedex Ground Service are delivered within 3-5 business
 days from the order's ship date.
  
 3nd Day Service ($8.99)
 Most orders shipped via 3 days Service are delivered within 1 business days
 from the order's date. 3 Day order may require a signature upon delivery
    
  
 Overnight Service ($45)
 Orders shipped via Overnight Service are delivered within 1 business days
 from the order's date. Order may require a signature upon delivery
 
 Shipments to APO/FPO ($6.00)
 Most items may be shipped to Military APO addresses, but
 some restrictions are apply. Order being sent to Military APO
 FPO addresses must be shipped via the United States Postal Service.
 
 International Orders  ($53)
 Orders shipped to overseas must be shipped via the United States Postal
 Service Express Mail with Insurance, tracking number and signature required.
      
 Newgy Robots to Continental US are shipped via UPS (2-5 days). 

 Shipping costs are:
 
$30.00 for the 540 ,1040 and 1050
 
$40.00 for the2040 and 2050

     
 Newgy Robots to Hawaii, Alaska and Puerto Rico are shipped via 
 Priority Mail only
 Shipping costs are:
 
$56.00 for the 540,1040 and 1050
 
$80.00 for the 2040 and 2050

CUSTOM-MADE RACKETS

  • Custom-made rackets are non-returnable and non-refundable.
  • Rackets are assembled at no extra charge.
  • To get the cost of a custom-made racket, add the cost of the blade and the rubber sheet(s).
  • To comply with ITTF regulations, one side of the racket must be red and one side must be black

 WARRANTY

Our warranty against factory defective merchandise is as follows:

(Warranty does not cover misuse of product.)

  • Accessories: 30 days
  • Tables: Indoor Tables: 3 years
  • Outdoor Tables: 5 years on top, 3 years on frame
  • SmartPong Robot: 1 year

 RETURNS/EXCHANGES

  • Custom-made rackets are non-returnable and non-refundable..
  • At our discretion, items which are deemed to be unfit for resale are non-returnable and non-refundable
  • Returned merchandise will not be accepted without prior oral or written authorization and proof of purchase.
  • Returned goods must be shipped with freight prepaid via USPS. If the returned merchandise is found to be factory defective the shipping charges will be credited to your account.
  • For all returned merchandise, the service charge will only be reimbursed for products which are found to be factory defective.
  • All order discrepancies must be resolved within ten days of the date of delivery, after which all sales are considered final.
  • Prices and policies are subject to change

Payment
U.S $ is the required form of currency for orders shipping from our U.S
warehouse and accepted forms of payment are:
 FREE SHIPPING DOSE NOT APPLY TO NEWGY PRODUCTS!